Question 1

What is AI transcription?

Accepted Answer

AI transcription is the process of converting audio or video recordings into text automatically using artificial intelligence and machine learning algorithms. It analyzes speech patterns, recognizes words, and generates accurate written transcripts without manual intervention.

Question 2

How accurate is Transgate's AI transcription?

Accepted Answer

Transgate delivers up to 98% accuracy when audio quality is clear and speakers are distinct. Our AI models are trained on diverse datasets and continuously improved to handle various accents, languages, and technical terminology.

Question 3

Can I transcribe video files too?

Accepted Answer

Yes, Transgate supports both audio and video files. We accept popular formats including MP4, WebM, MOV, AVI, MP3, WAV, and many others. The AI extracts the audio track from video files and processes it for transcription.

Question 4

Is my data secure with Transgate?

Accepted Answer

Absolutely. All files are encrypted end-to-end during upload, processing, and storage. We use bank-level security measures, comply with GDPR and HIPAA regulations, and never share your data with third parties. Files are automatically deleted after processing unless you choose to save them.

Question 5

Does Transgate support multiple languages?

Accepted Answer

Yes, Transgate supports over 50+ languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Arabic, and many more. The AI automatically detects the language or you can manually specify it for better accuracy.

Question 6

What AI features does Transgate offer?

Accepted Answer

Transgate provides advanced AI features including speaker diarization (identifying different speakers), timestamp insertion, punctuation and capitalization, technical term recognition, noise reduction, and intelligent formatting. We also offer AI-powered summaries and key point extraction.

Question 7

How does speaker diarization work?

Accepted Answer

Speaker diarization uses AI to automatically identify and separate different speakers in your audio. The system analyzes voice characteristics like pitch, tone, and speaking patterns to distinguish between speakers and labels them as Speaker 1, Speaker 2, etc., making transcripts easier to follow.

Question 8

What file formats can I upload?

Accepted Answer

Transgate accepts a wide range of audio and video formats including MP3, WAV, M4A, FLAC, OGG, MP4, MOV, AVI, WebM, and more. Maximum file size is 2GB per upload, and you can process multiple files simultaneously.

Question 9

How long does AI transcription take?

Accepted Answer

AI transcription is typically 5-10x faster than real-time. A 1-hour audio file usually takes 6-12 minutes to process, depending on audio quality and complexity. You'll receive real-time progress updates during processing.

Question 10

Can I edit the AI-generated transcripts?

Accepted Answer

Yes, Transgate provides a built-in editor where you can review and edit transcripts. You can correct any errors, add speaker labels, insert timestamps, and format the text. The AI learns from your corrections to improve future transcriptions.

Question 11

Does the AI handle technical terminology?

Accepted Answer

Yes, our AI models are trained on specialized vocabularies including medical, legal, technical, academic, and business terminology. You can also create custom vocabulary lists to improve accuracy for industry-specific terms and proper nouns.

Question 12

What export formats are available?

Accepted Answer

You can export transcripts in multiple formats including plain text (.txt), Microsoft Word (.docx), PDF, subtitle files (.srt, .vtt), and JSON. This flexibility ensures compatibility with your preferred tools and workflows.

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